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Refund Policy

If 30 days have passed by since your purchase, we cannot offer you any refund or exchange. 

Please note the following additions to our refund policy:

  • We will give refunds only if the returned items have not been opened or consumed
  • We are unable to refund you if the returned items are damaged, or have been opened, under any circumstances
  • We are also unable to give refunds on orders where incorrect addresses have been given.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping Policy

All prices on our website do not include courier/delivery charges.  Courier/delivery charges will automatically be added during checkout.

The shipping/courier/delivery charges is:

  • flat fee of RM6.80 for West Malaysia; and
  • flat fee of RM14.50 for East Malaysia.
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